Horas de trabajo
Full time
Ubicación
Cualquier lugar
Lugar de trabajo
Remoto
Tipo de contrato
Contrato indefinido
What is Cobre and what do we do?
Cobre is Latin America’s leading instant b2b payments platform. We solve the region’s most complex money movement challenges by building advanced financial infrastructure that enables companies to move money faster, safer, and more efficiently.
We enable instant business payments—local or international, direct or via API—all from a single platform.
Built for fintechs, PSPs, banks, and finance teams that demand speed, control, and efficiency. From real-time payments to automated treasury, we turn complex financial processes into simple experiences.
Cobre is the first platform in Colombia to enable companies to pay both banked and unbanked beneficiaries within the same payment cycle and through a single interface.
We are building the enterprise payments infrastructure of Latin America!
What we are looking for:
The Cobre Key Account Manager (KAM) is responsible for building and maintaining strong relationships with key clients who use our money movement and treasury management solutions. The primary goal is to ensure client satisfaction, drive platform adoption, and maximize revenue from these accounts.
What would you be doing:
Client Relationship Management:
Build and nurture long-term relationships with key clients, serving as their primary point of contact.
Understand the unique needs and objectives of each client and tailor solutions to meet those needs.
Account Growth:
Identify opportunities for upselling or cross-selling additional treasury platform services or products to clients.
Collaborate with the sales and product teams to develop strategies for account growth.
Client Onboarding and Training:
Assist clients in the onboarding process, ensuring a smooth transition to the treasury platform.
Provide training and support to clients and their teams to maximize platform utilization.
Strategic Account Planning:
Develop and maintain account plans that outline the client's goals, challenges, and opportunities.
Collaborate with clients to create a roadmap for achieving their treasury management objectives.
Issue Resolution:
Act as a liaison between the client and internal teams to address and resolve any issues or concerns promptly.
Ensure timely response to client inquiries and escalations.
Financial Management:
Monitor and manage the financial health of key accounts, including tracking revenue, forecasting, and ensuring timely payment of invoices.
Product Knowledge:
Stay up-to-date with the latest developments and features of the treasury platform.
Share knowledge with clients to help them leverage the platform effectively.
Reporting and Analysis:
Generate and analyze reports related to client usage and performance.
Provide clients with insights and recommendations to optimize their treasury operations.
Client Feedback and Advocacy:
Gather feedback from clients and relay it to the product development team to influence platform enhancements.
Encourage satisfied clients to become advocates and provide testimonials or referrals.
What do you need:
Bachelor's degree in business, finance, or a related field (MBA preferred).
Proven experience in account management, preferably in the financial technology or treasury management sector.
Strong understanding of treasury and cash management processes.
Excellent communication, negotiation, and presentation skills.
Analytical mindset with the ability to identify opportunities and solve complex problems.
Proficiency in using CRM software and financial software tools.